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    Technical Account Manager

    GYTPOL, a first-of-its-kind platform that automates and error-proofs configuration security for connected devices, is looking for a rockstar Technical Account Manager to join the team.

    This (full-time remote) position will operate within the Customer Care team, but will enjoy a broad range of interdisciplinary responsibilities. The candidate will be expected to provide technical support and must be able to troubleshoot issues. He/She should possess sales, account management, and project management skills and be prepared to collaborate with Product, Engineering, Marketing, and Sales.

    Responsibilities:

    • Serve as the primary technical point of contact for assigned customers, ensuring they receive top-tier service and support.
    • Provide hands-on technical support to clients, diagnosing and resolving issues related to our security platform.
    • Collaborate with customers to understand their business needs and tailor solutions to meet their specific requirements.
    • Manage and prioritize multiple accounts, ensuring timely follow-up and resolution of customer inquiries.
    • Conduct regular account reviews with clients to assess satisfaction, identify potential challenges, and propose improvements or additional services.
    • Lead and manage the onboarding process for new clients, including product deployment, configuration, and training.
    • Coordinate with internal teams to escalate and resolve complex technical issues.
    • Develop and maintain strong relationships with key stakeholders at client organizations, fostering trust and long-term partnerships.
    • Provide technical expertise during sales processes, assisting in the preparation of proposals and presentations.
    • Track and document customer interactions, ensuring accurate and up-to-date CRM records.
    • Stay current with industry trends and advancements in network security, proactively sharing knowledge with clients and internal teams.
    • Identify opportunities for upselling or cross-selling additional GYTPOL products based on client needs and business goals.
    • Assist in the creation and delivery of technical documentation, training materials, and user guides.

    Requirements:

    • Account Management and Sales skills
    • Technical Support and Troubleshooting abilities
    • Project Management expertise
    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities
    • Experience in network security or the IT industry is a plus