GYTPOL, a first-of-its-kind platform that automates and error-proofs configuration security for connected devices, is looking for a rockstar Technical Account Manager to join the team.
This (full-time remote) position will operate within the Customer Care team, but will enjoy a broad range of interdisciplinary responsibilities. The candidate will be expected to provide technical support and must be able to troubleshoot issues. He/She should possess sales, account management, and project management skills and be prepared to collaborate with Product, Engineering, Marketing, and Sales.
Responsibilities:
- Serve as the primary technical point of contact for assigned customers, ensuring they receive top-tier service and support.
- Provide hands-on technical support to clients, diagnosing and resolving issues related to our security platform.
- Collaborate with customers to understand their business needs and tailor solutions to meet their specific requirements.
- Manage and prioritize multiple accounts, ensuring timely follow-up and resolution of customer inquiries.
- Conduct regular account reviews with clients to assess satisfaction, identify potential challenges, and propose improvements or additional services.
- Lead and manage the onboarding process for new clients, including product deployment, configuration, and training.
- Coordinate with internal teams to escalate and resolve complex technical issues.
- Develop and maintain strong relationships with key stakeholders at client organizations, fostering trust and long-term partnerships.
- Provide technical expertise during sales processes, assisting in the preparation of proposals and presentations.
- Track and document customer interactions, ensuring accurate and up-to-date CRM records.
- Stay current with industry trends and advancements in network security, proactively sharing knowledge with clients and internal teams.
- Identify opportunities for upselling or cross-selling additional GYTPOL products based on client needs and business goals.
- Assist in the creation and delivery of technical documentation, training materials, and user guides.
Requirements:
- Account Management and Sales skills
- Technical Support and Troubleshooting abilities
- Project Management expertise
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Experience in network security or the IT industry is a plus